08 Public WiFi – TfL underground  LBG

08 Public WiFi – TfL underground LBG

Since we found ourselves at London Bridge unable to connect above ground (link), we went underground to take a closer look at TfL’s WiFi offering. TfL currently approach WiFi slightly differently, using EAP SIM authentication based on passengers’ mobile phone service providers. This means that there is no additional data collection (since you mobile provider […]

07 Public WiFi – Network Rail station LBG

07 Public WiFi – Network Rail station LBG

So, we’re back and looking at the rather topical experience of WiFi at Network Rail operated London Bridge station. Network Rail also provides WiFi at Euston Station which we covered last year, with a similar experience. So alighting a train from Waterloo, between platforms 6 & 7 a FREE_WIFI_SSID was available and we took a […]

Download our guide to building digital strategies

Download our guide to building digital strategies

Working with a variety of private and public sector partners, we have found that many wireless connectivity projects get under way with positive intentions while most outcomes are often mediocre and rarely match the initial aspirations. This guide has been put together to help non-technical decision makers understand that connectivity underpins all digital strategies and […]

06 Public WiFi – GWR on train RDG – PAD

06 Public WiFi – GWR on train RDG – PAD

So, I have been meaning to do this for a while.  Today we are onboard with Great Western Railway (formerly First Great Western) to take a look at the WiFi user experience on offer to passengers.  The service is free, fortunately!  Most on board (train) WiFi is delivered via mobile connections on the roof of […]

05 Public WiFi – Festival Place, Basingstoke

05 Public WiFi – Festival Place, Basingstoke

Shopping centres often provide public WiFi to visitors and the experience is often significantly different from their tenants.   We will post about this tension in more detail, but for now.  This is the WiFi provided by the Festival Place shopping centre in Basingstoke.   Benefitting from a catchment of 1.3 million people, Festival Place […]

04 Public WiFi – Apple Store, Basingstoke

04 Public WiFi – Apple Store, Basingstoke

A [very] brief look at the in-store WiFi offered by Apple in the Festival Place shopping centre in Basingstoke.     The Apple WiFi experience is the gold standard in public WiFi deployments.  They collect no data (top GDPR compliance) and they provide a very fast connection.   When the store is busy, the connection […]

03 Public WiFi – Heathrow T5

03 Public WiFi – Heathrow T5

A brief look at the user experience of public WIFi on offer at London’s Heathrow Airport (T5).   Provided by Heathrow Airport Holdings Limited via  Virginwifi the service is currently sponsored by Visa.   They collect the following data: Name (first & last) Email address (nothing received) Flight number (not validated) The connectivity options were: Paid […]

What’s wrong with Free public WiFi?

What’s wrong with Free public WiFi?

I used to work in the public sector [Network Rail] on free public WiFi. Since then I have spent a lot of time building the business case for free public access to the Internet. Public WiFi started in coffee shops.  They realised that providing customers with access to the Internet would lead to longer dwell […]