06 Public WiFi – GWR on train RDG – PAD

06 Public WiFi – GWR on train RDG – PAD

So, I have been meaning to do this for a while.  Today we are onboard with Great Western Railway (formerly First Great Western) to take a look at the WiFi user experience on offer to passengers.  The service is free, fortunately!  Most on board (train) WiFi is delivered via mobile connections on the roof of […]

05 Public WiFi – Festival Place, Basingstoke

05 Public WiFi – Festival Place, Basingstoke

Shopping centres often provide public WiFi to visitors and the experience is often significantly different from their tenants.   We will post about this tension in more detail, but for now.  This is the WiFi provided by the Festival Place shopping centre in Basingstoke.   Benefitting from a catchment of 1.3 million people, Festival Place […]

04 Public WiFi – Apple Store, Basingstoke

04 Public WiFi – Apple Store, Basingstoke

A [very] brief look at the in-store WiFi offered by Apple in the Festival Place shopping centre in Basingstoke.     The Apple WiFi experience is the gold standard in public WiFi deployments.  They collect no data (top GDPR compliance) and they provide a very fast connection.   When the store is busy, the connection […]

03 Public WiFi – Heathrow T5

03 Public WiFi – Heathrow T5

A brief look at the user experience of public WIFi on offer at London’s Heathrow Airport (T5).   Provided by Heathrow Airport Holdings Limited via  Virginwifi the service is currently sponsored by Visa.   They collect the following data: Name (first & last) Email address (nothing received) Flight number (not validated) The connectivity options were: Paid […]

02 Public WiFi – Iberia in flight

02 Public WiFi – Iberia in flight

This time we take a closer look at in flight WiFi.  Much has been made of the airline industry’s efforts to bring connectivity to their planes.  Passengers want it so the carriers are responding. In principle this seems like a welcome step forward, but we had access to one of IAG’s first aircraft to be […]

What’s wrong with Free public WiFi?

What’s wrong with Free public WiFi?

I used to work in the public sector [Network Rail] on free public WiFi. Since then I have spent a lot of time building the business case for free public access to the Internet. Public WiFi started in coffee shops.  They realised that providing customers with access to the Internet would lead to longer dwell […]