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A brief look at the user experience of public WIFi on offer at London’s Heathrow Airport (T5).   Provided by Heathrow Airport Holdings Limited via  Virginwifi the service is currently sponsored by Visa.   They collect the following data: Name (first & last) Email address (nothing received) Flight number (not validated) The connectivity options were: Paid […]

This time we take a closer look at in flight WiFi.  Much has been made of the airline industry’s efforts to bring connectivity to their planes.  Passengers want it so the carriers are responding. In principle this seems like a welcome step forward, but we had access to one of IAG’s first aircraft to be […]

I used to work in the public sector [Network Rail] on free public WiFi. Since then I have spent a lot of time building the business case for free public access to the Internet. Public WiFi started in coffee shops.  They realised that providing customers with access to the Internet would lead to longer dwell […]

This is the first post in a series around the usability of various free public WiFi offerings.  Often the Internet Access provided is good, but the user experience in not.  Sometimes the UX is great and the connection is slow or unusable.   We plan to post the actual experience, provide some commentary and give […]